Chatziq
Free tool

COD return cost calculator

Every cash-on-delivery parcel that comes back still costs you the courier charge, the return charge and the packing. Enter your own figures to see what returns cost your shop each month, and what bringing them down would save.

Example figures are filled in. Change them to your own.

Rs
20%

Returned parcels ÷ parcels shipped, from your courier's report for last month.

Rs

Per parcel, paid even if it comes back.

Rs

If your courier charges for returns; else 0.

Rs

Box, bag, label, per parcel.

Returns cost you

Rs 39,000

a month, or Rs 468,000 a year

Parcels back each month
100
Cost of each return
Rs 390
Sales that came back undelivered
Rs 300,000 a month
12%

You would save

Rs 15,600

a month, or Rs 187,200 a year, in courier, return and packing costs alone.

Free, no sign-up. Your figures stay in your browser.

How the cost is worked out

Parcels returned each month = parcels shipped × the share that comes back. Each return costs the courier charge, plus the return charge, plus packing. Multiply the two and you have what returns cost you a month.

That is the money you can count. Returns cost more than that: stock sits in a courier's van for days instead of on sale, some comes back damaged, and the cash you expected doesn't arrive. The calculator leaves those out, so the real figure is higher.

Five ways to bring returns down

  1. 1. Confirm before you ship. Check the items, total and full address with the customer on WhatsApp. Changed minds and fake orders show up before they cost a courier fee.
  2. 2. Share tracking. Customers who know the parcel is coming are home and have the cash ready.
  3. 3. Reward paying in advance. A small discount for Raast or wallet payment turns some cash orders into paid ones.
  4. 4. Reply quickly. A customer kept waiting may order from another shop too, then refuse your parcel.
  5. 5. Note repeat refusers. Ask for advance payment from numbers that have refused parcels before.

Chatziq confirms the items, total and address with every customer on WhatsApp before an order is placed. See how.

Questions about COD returns

What does a returned COD parcel cost?
A cash-on-delivery parcel that comes back earns nothing but still costs the courier charge, any return charge your courier adds, and packing. Multiply that by the parcels returned each month to see the loss; the calculator above does it for you.
What is RTO in e-commerce?
RTO means return to origin: a parcel that couldn't be delivered, because the customer refused it, couldn't be reached or gave a wrong address, and goes back to the seller.
What is a normal COD return rate in Pakistan?
There is no official figure. One large online retailer, OrderNation, reported that about one in five parcels shipped between July 2025 and June 2026 came back undelivered (19.4% of shipped order value). Your own rate is the one that matters: returned parcels divided by parcels shipped, from your courier's report.
How can I reduce COD returns?
Confirm every order before you ship it: the items, the total and the full address, by WhatsApp or a call. Share tracking so customers expect the parcel, offer a small discount for paying in advance by Raast or a wallet, and keep a list of numbers that have refused parcels before.
COD return ka nuqsan kaise calculate karein?
Courier ki report se dekhein ke mahine mein kitne parcel wapas aaye. Har parcel par courier charge, return charge aur packing jama karein, aur us ko wapas aane wale parcels se zarb dein. Upar wala calculator yahi hisaab foran kar deta hai.
Do you store the figures I enter?
No. The calculator works in your browser; nothing you type is sent to our servers.

For the latest figures on cash on delivery, payments and WhatsApp in Pakistan, read our report WhatsApp commerce in Pakistan: the 2026 numbers.

Last updated

Your next customer is typing.

Give them an answer in seconds, tonight. Connect your WhatsApp and Chatziq starts in about five minutes.

Connect your WhatsApp

7 days free · No card needed · Works with your existing number