Comparison
Chatziq vs Wati
Choose Chatziq if you sell in Pakistan and want an AI that answers in Urdu and Roman Urdu, confirms cash-on-delivery orders and works on the number you already have, billed in rupees. Choose Wati if you want the official WhatsApp Business API from day one for large broadcast campaigns.
At a glance
Wati is a WhatsApp Business API platform and an Official Meta Business Partner, with Astra AI Agents and Wati AI.
| Chatziq | Wati | |
|---|---|---|
| Built for | Businesses in Pakistan that sell and serve customers on WhatsApp: shops, clinics, salons, restaurants, real estate and schools. | Businesses worldwide that use the WhatsApp Business API. |
| How WhatsApp is connected | Links the number you already use, the way WhatsApp Web does, in about five minutes. Can move to Meta's official WhatsApp Cloud API later. | The official WhatsApp Business API (Wati is an Official Meta Business Partner). |
| AI that answers customers | Included. It answers questions, takes orders and bookings, and hands a chat to a person with a summary when it should. | Astra AI Agents run conversations and hand off to a person. On Wati's pricing page they are a separately priced add-on on Pro; Business includes advanced AI agents. |
| Urdu and Roman Urdu | Built for it: replies in the language and script each customer used (English, Urdu or Roman Urdu). | Not mentioned on Wati's website. |
| Voice notes | Understands customers' voice notes in Urdu and English and replies in seconds. | Yes: Wati's site shows Astra transcribing and answering a voice note (in Arabic). |
| Cash-on-delivery checks | Built in: confirms COD orders with the customer on WhatsApp and flags the ones who don't reply. | Not mentioned on Wati's website. |
| Store integrations | Shopify and WooCommerce, plus Google Calendar, Google Sheets and webhooks. | Shopify and WooCommerce, among 100+ integrations. |
| WhatsApp message fees | None from Meta on a linked number. Meta's per-message fees apply only after a move to the official Cloud API. | Charged on top of the plan, per Wati's rate card (marketing, utility and authentication messages). |
| Billing | In Pakistani rupees: Easypaisa, JazzCash, bank transfer or Raast. | In US dollars. |
| Channels | WhatsApp. | WhatsApp, plus web chat, voice and other channels. |
- Built for
- ChatziqBusinesses in Pakistan that sell and serve customers on WhatsApp: shops, clinics, salons, restaurants, real estate and schools.
- WatiBusinesses worldwide that use the WhatsApp Business API.
- How WhatsApp is connected
- ChatziqLinks the number you already use, the way WhatsApp Web does, in about five minutes. Can move to Meta's official WhatsApp Cloud API later.
- WatiThe official WhatsApp Business API (Wati is an Official Meta Business Partner).
- AI that answers customers
- ChatziqIncluded. It answers questions, takes orders and bookings, and hands a chat to a person with a summary when it should.
- WatiAstra AI Agents run conversations and hand off to a person. On Wati's pricing page they are a separately priced add-on on Pro; Business includes advanced AI agents.
- Urdu and Roman Urdu
- ChatziqBuilt for it: replies in the language and script each customer used (English, Urdu or Roman Urdu).
- WatiNot mentioned on Wati's website.
- Voice notes
- ChatziqUnderstands customers' voice notes in Urdu and English and replies in seconds.
- WatiYes: Wati's site shows Astra transcribing and answering a voice note (in Arabic).
- Cash-on-delivery checks
- ChatziqBuilt in: confirms COD orders with the customer on WhatsApp and flags the ones who don't reply.
- WatiNot mentioned on Wati's website.
- Store integrations
- ChatziqShopify and WooCommerce, plus Google Calendar, Google Sheets and webhooks.
- WatiShopify and WooCommerce, among 100+ integrations.
- WhatsApp message fees
- ChatziqNone from Meta on a linked number. Meta's per-message fees apply only after a move to the official Cloud API.
- WatiCharged on top of the plan, per Wati's rate card (marketing, utility and authentication messages).
- Billing
- ChatziqIn Pakistani rupees: Easypaisa, JazzCash, bank transfer or Raast.
- WatiIn US dollars.
- Channels
- ChatziqWhatsApp.
- WatiWhatsApp, plus web chat, voice and other channels.
Which one is right for you?
Choose Chatziq if…
- Your customers write and speak in Urdu or Roman Urdu.
- You take cash-on-delivery orders and want them confirmed before you dispatch.
- You want to keep the WhatsApp number your customers already know, live in minutes.
- You'd rather pay in rupees, with Easypaisa or JazzCash.
Choose Wati if…
- You need the official WhatsApp Business API and a verified business profile from the start.
- Your main use is large broadcast campaigns to customers who opted in.
- You sell outside Pakistan and want one platform for several regions.
Questions
- Is Chatziq a Wati alternative?
- Yes, for businesses in Pakistan that want an AI to answer customers on WhatsApp. Chatziq answers in Urdu and Roman Urdu, understands voice notes, takes orders and bookings, and confirms cash-on-delivery orders, on the number you already use.
- Do I need the WhatsApp Business API for Chatziq?
- No. Chatziq links the WhatsApp or WhatsApp Business number you already use. If you grow into very high volumes, you can move to Meta's official Cloud API from the dashboard.
- Can I move from Wati to Chatziq?
- Yes. Connect your number to Chatziq, add your products or website so it learns your business, test it in the test chat, and go live. Setup takes about five minutes.
How we compared. We make Chatziq. Facts about Wati come only from its own website, checked on ; where its site doesn't mention something, we say so rather than guess. Products change: if anything here is out of date, tell us and we'll fix it. Read our editorial standards.
Sources: Wati home page, Wati pricing.
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